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Education and Training » StrongPedia Article Directory - Free article directory. Find free articles in our dofollow article directory Wholesale Jerseys Cheap , get free website content and submit your own articles for free.
Lots of people don’t understand the main difference between education and training. Education is giving out information and communicating to your trainees. Training is all about practice and building skills. Today’s younger generation of employees wants to be trained, not educated.

Problem is, if we do not educate them before we train them, it might lead to problems. Consider the way you learned to drive. You’ll need knowledge of the laws and so the actual training of having driving. Same can probably be said for learning about the birds and also the bees–if the education part isn’t done effectively, working out could lead to undesirable results!

Mark Flores, director of ops for Chuck E. Cheese’s, uses the macaroni-and-cheese example to show the main difference. We’ve all made mac & cheese plenty of times in our lives, but when we do not do as instructed exactly Wholesale NFL Jerseys China , we may get macaroni soup, crunchy macaroni, or another type apart from what we intended. Just how do we deliver education and training to make sure consistency?

Manuals. Boooooooooring! We do need documentation, but make it fun! Include a lot of photos and minimal text therefore it is much more of a comic book strip look. People are more prone to remember what they see versus the things they read, so retention of knowledge is much better. Additionally, it’s easier to result in other languages.

Videos. Much better than reading for many employees, but they have to be short segments (3–5 minutes maximum) with a lot of visual image changes. Our employees today are utilized to watching CNN with talking video, a crawler message along the bottom Wholesale Nike NFL Jerseys , and also the weather forecast on the side–all while having four online chats using their friends. Long, drawn-out videos lose their attention quickly. Watch a segment and go practice what you learn. You can view the next segment next.

Online. Golden Corral, White Castle, Sea Island Shrimp House, Buffalo Wild Wings, and Chuck E. Cheese’s are all using or testing e-learning. As it is self-paced, it is going in the speed from the learner. Be cautious: As we’ve seen with e-books, it isn’t too comfortable to read a book on a PC Wholesale NFL Jerseys , so keep your text low. Review questions could be built in as a checkpoint for the learner to succeed to another section. Great way to replace video and print, but it’s still not “training.”

Tests. All of us hate tests! To ensure consistency in tests, have them simple and visual (use as many pictures as you possibly can), and use multiple-choice, ordering, or true-false format to ensure consistency in grading. Most of our employees no longer take fill-in-the-blank or essay tests. Ensure they’ve the fundamentals down. Do all of your trainers actually grade tests the same way?

All of the above types of “training” are actually just education, yet most managers think it’s training. We didn’t get our driver’s license after reading it, watching the video Wholesale Jerseys China , and passing a test–we needed to demonstrate our skills towards the authorities before we received permission to drive. Education may be the unfortunate requirement that must come first, though.

Will we stick to the same format with our employees? Many companies do not–we just memorize a lot of useless information the guest cares little about and then we’re ready. You have to be validated about the skills it takes for the job and re-validated periodically later on. Knowing the job and performing are two entirely different things–and the guest notices.

Skill Validation

Having the new employee demonstrate skills for any manager teaches you two things: how good the trainer was, which the employee can perform the functions of the job. We all may think we have exactly the same definition of “greet the guest” or “suggestive sell,” but when we have seen our employees for action, we find it’s all regulated across the board. If we do not coach them with the skill, they’ll simply do what they see at other restaurants (which often is detrimental). Conduct these validations every 90–180 days to maintain standards surface of mind.

People train people. Simply because someone is a good employee doesn’t mean they will be a good trainer. The proper tools to teach will help, however the payoff is in the trainer demonstrating, coaching Wholesale Jerseys , and validating the ability of a new employee. As one example of this time for your team, ask your trainers to coach you on how you can tie your shoes or put on a shirt. Act like you realize nothing about this. Point being, it’s a simple task we are able to all do within our sleep–like ringing up orders or making burgers–but it’s incredibly hard to train someone else how you can get it done.

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